Starbucks Etiquette aka Be Nice to Your Barista

Be nice to your barista.

Don’t get mad at us when we ask you to repeat something. It is loud behind the counter, so please be loud enough so we can hear you over the blender, coffee grinder, oven, and air conditioning. We’re asking you to repeat it because we don’t want to get your name or order wrong.

Don’t throw money at us and walk away. That’s just rude, and you won’t get your change that way.

Please get off your phone when you make your order. It’s rude to both us and whomever you’re talking to. And the transaction will typically take twice as long because you’re not paying attention to the questions we’re asking.

If you’re drink is taking a while, there are usually two culprits: lots of drinks before yours and/ord it’s a frappuccino. Frappuccinos (and smoothies to be honest) take twice as long as any other drink because they involve a blender. And if you got a frappuccino or someone else did, it will slow the process down. Sorry. We complete drinks in the order that they’re taken/placed on the bar. That way we maintain the “first come first serve” pattern. We do our best to at least.

Don’t complain just to get free stuff. If something is wrong we will fix it ASAP (if it is within our power to fix it, if not we’ll find our supervisor/manager). But give us the chance to fix it. Don’t just immediately ask for a district card to complain or ask for a recovery certificate. We want your experience to be positive, so give us the chance to turn it around. If you really want free stuff that badly, join our rewards program. The more you shop the more you earn. Or just make your coffee at home if you hate us that much.

All we ask is that you be a little understanding. We’re human to, and we’re not out to get you. We want to get your order right and we’re sorry when we don’t. And if we run out of product, please don’t get mad at the barista. Baristas usually have no control on how much product is in the store, if it’s defrosted or not etc. It’s fine and understandable to be upset and disappointed but please don’t take it out on us.

And now for a personal pet peeve: it’s not Halloween yet, don’t start asking about drink that won’t come out until after Thanksgiving. I don’t care how much you love them, they’re not out yet for a reason. It’s not on the menu or signage for a reason. If it’s a seasonal beverage, you will know when it comes out, I promise. In the mean time, hang tight and get something else instead.

But all of this wraps up in be nice to your barista. We work long shifts, get up early, work late, and run around for our guests like you. A little thanks, appreciation, and understanding goes a long way.


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